If you need to make a change, please contact us as soon as possible.

1. Before shipment

• You can update your shipping address, item quantity, or shipping method before your order ships.

• Contact us right away at (404) 940-8933 or blkinternationalllc@gmail.com with your order number and requested change.

2. After shipment

• Once shipped, we can request a carrier intercept (not guaranteed and may incur fees).

• If the package has already been delivered, you can request an exchange or return through our Return Policy.

3. Payment adjustments

• Refunds or additional charges (if applicable) will be processed through your original payment method.

If you need to update your shipping address, please contact us immediately after placing your order.

1. Before shipment

• If your order has not yet shipped, we can update your address at no cost.

• Contact us right away at (404) 940-8933 or blkinternationalllc@gmail.com with your order number and correct address.

• Address changes are best submitted within 1 hour of placing the order.

2. After shipment

• Once an order has shipped, we’ll attempt an address intercept with the carrier (FedEx, UPS, or DHL).

• Please note that this service is not guaranteed and may result in additional carrier fees or delivery delays.

3. Freight shipments

• For freight orders, address changes must be arranged before pickup. Once the shipment is in transit, rerouting may extend delivery by 2–5 business days.

4. Verification

• For your security, we may verify the new address to prevent fraud or unauthorized changes.

We do offer same-day delivery on select orders, depending on the item type and delivery location.

1. Eligibility

• Same-day delivery is available for in-stock items shipped from our Cleveland, OH warehouse.

• Orders must be placed and confirmed before 12:00 PM EST to qualify.

• This service is limited to local or regional deliveries within our carrier’s same-day coverage area.

2. How to request

• Contact us at (404) 940-8933 or email blkinternationalllc@gmail.com immediately after placing your order.

• Mention “Same-Day Delivery Request” and include your order number and delivery address.

3. Freight & oversized items

• Large or freight shipments are not eligible for same-day delivery but may qualify for expedited or two-day freight service.

4. Fees & confirmation

• Same-day delivery rates vary based on location and courier availability.

• A representative will confirm availability, cost, and estimated delivery time before processing.

We want you to be completely satisfied with your purchase. If you need a refund, we’ve made the process simple and transparent.

1. Check eligibility

• Refunds are available for returns made within 30 days of delivery.

• The item must be in its original condition with all accessories and packaging.

• Returns for defective products are fully covered under our 90-day warranty.

2. Request a return authorization

• Email us at blkinternationalllc@gmail.com or call (404) 940-8933.

• Include your order number, reason for return, and photos (if applicable).

• We’ll issue a Return Merchandise Authorization (RMA) number and shipping instructions.

3. Ship your item

• Use the provided return label (if applicable) and include your RMA number inside the package.

• Once received, our team will inspect the item to confirm eligibility.

4. Receive your refund

• Approved refunds are issued to your original payment method within 5–7 business days after inspection.

• If your item isn’t eligible for a full refund, you’ll be notified before any deductions (e.g., restocking or shipping fees).

If you’ve forgotten your password, don’t worry — it’s easy to reset it and regain access to your account.

1. Go to the login page

• Click on the “Login” or “My Account” button on our website.

2. Select “Forgot Password?”

• Click the “Forgot Password?” link located below the login form.

3. Enter your email

• Type in the email address associated with your account and click “Submit”.

4. Check your inbox

• You’ll receive an email with a password reset link. Follow the instructions to create a new password.

• If you don’t see the email within a few minutes, please check your spam or junk folder.

5. Still need help?

• If you don’t receive the reset email or continue having trouble logging in, contact us at
  blkinternationalllc@gmail.com or (404) 940-8933 — we’ll be happy to assist you.

At BLK International LLC, protecting your personal information is a top priority. We collect only the data necessary to process your orders, provide customer support, and improve your experience on our website.

1. Data we collect

• Basic contact details (name, address, phone, email) for shipping and communication.

• Payment details are processed securely by our payment partners — we never store your full credit card information.

• Optional data you share (e.g., creating an account, signing up for offers).

2. How we use your data

• To process and deliver your orders.

• To provide customer support and warranty services.

• To improve website functionality and personalize your experience.

• To send updates or promotions (only if you opt in).

3. How we protect your data

• All transactions use SSL encryption.

• We comply with GDPR and U.S. data protection standards.

• Your information is never sold or shared with third parties except for trusted partners involved in order fulfillment (e.g., shipping carriers, payment processors).

4. Your rights

• You can request a copy or deletion of your stored data at any time by contacting us at
  blkinternationalllc@gmail.com or  (404) 940-8933.